"Walmart didn’t pursue the question of what customers wanted. Instead, Walmart came up with the answer first, then asked customers to agree to it. [They] ignored customers while attempting to fool stakeholders into thinking that the strategy [was] customer-centered." ~ From an interesting critique by Mark Hurst of a survey gone awry to the tune of a billion dollar cost of research misapplied.
Continue reading at the original source →
Show all posts from
Go to Previous
Shortcut Keys: K or P
Shortcut Keys: K or P
Go to Next
Shortcut Key: J or N
Shortcut Key: J or N
Close
Shortcut Key: Esc
Shortcut Key: Esc
Blogs about Latter-day Saint Topics
Blogs by Mormons on Other Topics
Blogs by Full-Time Mormon Missionaries
Content from Official Church Feeds
Audio and Video from
General Conferences
General Conferences