It’s Tuesday night and you are the ward finance clerk. The bishop has asked you to provide him with some information pertaining to the most recent tithes and offerings batch that was just deposited last Sunday. You log in to MLS and try to get the information, but you get a system error that will not let you complete your assigned task. You’ve never seen this error before, and it will not let you proceed until you resolve the problem.
The second counselor who is there doesn’t know what to do, and you’re unable to reach the stake clerk or stake technology specialist for help with your problem. Does this sound familiar? Anyone who has served in the bishopric, stake presidency, or mission office has at one time or another felt frustrated by a membership, finance, or computer system malfunction.
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